Privacy Statement

1. Registrar
Wilcode Ltd.
3114002-2
Viipurintie 7, 13200 Hämeenlinna
ville@wilcode.fi
050 541 4569

2. General information about our privacy policy
We process personal data in accordance with the European Union General Data Protection Regulation (GDPR), the Data Protection Act and this Privacy Policy. We follow up-to-date data protection requirements and guidelines to ensure that personal data is processed lawfully, responsibly and securely.

3. Personal data to be processed
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We collect and process the following personal data:
- Contact information (name, email, phone number)
- Reservation Information (Cal.com)
- Customer communication (email, WhatsApp, form messages)
- Payment and billing information
- Cookie and technical information: IP address, browser and device model information, geolocation, site usage (Google Analytics, Webflow)
- Other information: information related to customer relationship and ordered services

4. Purpose of use and sources of personal data
‍Personal data are used:
- Responding to contacts
- Manage appointments and implement the service
- Customer relationship management
- Website development and analytics

The information is mainly obtained from you when using the services and filling in forms. The collection of non-essential cookies and analytics data is only done if you give your consent.

5. Data retention period
- Contact information and messages: for the duration of the customer relationship and up to 24 months after its termination
- Information related to the implementation of the service and invoicing: retention period in accordance with the Accounting Act (6 years in Finland)
- Cookie related information: time specified by the service provider (typically 14-26 months)

6. Data protection
The data is stored on secure servers and is treated confidentially. We use encrypted connections (HTTPS), password protected systems and limited access to data that only Wilcode Oy personnel have access to.

7. Data transfer and third party service providers
The Site uses the following third-party services:
- Cal.com — Appointment Booking Service
- Google Analytics — visitor analytics
- Google Gmail - communication and customer contacts
- WhatsApp (Meta Platforms, Inc.) — communication and customer connections
- Webflow — website platform and visitor analytics
- Google Drive - e.g. image storage and sharing
- Instagram (Meta Platforms, Inc.) - Our site contains embedded Instagram content.

Transfer of data outside the EU/EEA: Some services are based in the United States or other non-EU/EEA countries. Providers use GDPR safeguards such as the EU-US Data Privacy Framework or standard contractual clauses approved by the European Commission. Personal data may also be disclosed to public authorities and service providers if this is necessary for the performance of legal obligations such as accounting.

8. Rights of the data subject
The data subject has the right to:
- to find out what information about him is being processed
- demand rectification of incorrect information
- request deletion of data
- object to the processing of data for direct marketing
- restrict the processing of data in certain situations
- transfer data from one system to another
- lodge a complaint with the Data Protection Supervisor

9. Analytics and cookies‍
The site uses analytics tools and cookies to improve the user experience and improve the site.

Necessary cookies
Necessary cookies are cookies that a website needs to function properly. You cannot refuse to use them without the basic functionality of the site ceasing to work.

Google Analytics
Gathers information about the behavior of visitors to the site, helping to develop the site. The data is stored in Google Analytics and cannot identify individual users.

Webflow Analytics
Keep track of page views and user's time spent on the site, among other things. The information is used to develop the site and improve the user experience. The data is stored on servers that may be located outside the EU and individual users are not identified.


10. Contact Us
All questions and requests related to the data protection policy can be directed to the controller at the contact details mentioned above.
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The privacy policy has been updated on 20 September 2025.